Refund and Returns Policy

1. Eligibility for Returns

We accept returns of Streetwear Knit Cap products within 30 days from the date of purchase, provided the following conditions are met:

  • The product is unused, unworn, and in its original condition with all tags and packaging intact.
  • The product is not damaged, altered, or washed in any way.
  • You provide proof of purchase (order number or receipt).

Please note that we are unable to accept returns or offer refunds on the following items:

  • Products that have been worn, used, or damaged by the customer.
  • Products with missing or tampered tags.
  • Custom-made or personalized items.
  • Sale or clearance items marked as non-returnable.

2. Initiating a Return

To initiate a return for your Streetwear Knit Cap, please follow these steps:

  1. Contact Us:
    Reach out to our customer service team at help@sccaphle.com or call us at 0455 890 888 within 30 days of receiving your order. Please provide the following information:
    • Order number
    • Reason for the return
    • Photos of the product (if applicable)
  2. Return Authorization:
    Once we receive your request, our customer service team will issue a Return Authorization (RA) number. Please include this RA number when returning your item to help us process your return quickly.
  3. Return Instructions:
    We will provide instructions on how to return the product. Customers are responsible for the return shipping costs unless the product is defective, damaged, or the wrong item was sent.

3. Refund Process

After we receive your returned item and confirm it meets the conditions outlined above, we will process your refund within 7-10 business days. Refunds will be issued to the original payment method used during the purchase.

Please note the following:

  • If your return is approved, the refund will be for the cost of the item(s) only. The original shipping fee is non-refundable unless the item is faulty or incorrectly sent.
  • You may incur a restocking fee of up to 10% of the purchase price for certain items, depending on the condition of the returned product.
  • If the product is returned in a damaged or unsellable condition, we reserve the right to refuse the refund or offer a partial refund.

4. Exchanges

We do not offer direct exchanges for products. If you wish to exchange your Streetwear Knit Cap for a different size, color, or style, we recommend returning the original item for a refund and placing a new order for the desired product.

5. Defective or Damaged Items

If you receive a defective or damaged Streetwear Knit Cap, please contact us immediately at help@sccaphle.com with the following information:

  • A description of the defect or damage
  • Photos of the defect or damage
  • Your order number

In such cases, we will either offer a full refund, a replacement product, or store credit, depending on your preference and product availability. We will cover the return shipping costs for defective or damaged items.

6. Late or Missing Refunds

If you have not received a refund after 10 business days, please check your bank or payment account to ensure it was processed. If the refund is not reflected, please contact us at help@sccaphle.com so we can assist you in resolving the issue.

7. Shipping Costs for Returns

Customers are responsible for the shipping costs associated with returning items, except in the case of defective, damaged, or incorrect items.

  • Return Shipping:
    You are responsible for return shipping fees, and we recommend using a trackable shipping service to ensure your return reaches us safely. We cannot guarantee we will receive your returned item if it is not properly tracked.
  • Original Shipping:
    If you are returning an item for a refund (rather than an exchange), the original shipping fee is non-refundable unless the item was defective, damaged, or incorrectly shipped.

8. How to Return Your Item

  • Return Address:
    Please send your returned items to the following address:AU Southern Cross Cosmetic Pty Ltd
    Unit 406, 480 Pacific Highway
    St Leonards, NSW 2065
    Australia
  • Important:
    Please include a copy of your order confirmation or invoice along with the returned item(s). Without this information, we may not be able to process your return.

9. Customer Support

If you have any questions or concerns about our Refund and Returns Policy, or if you need assistance with your return, please don’t hesitate to contact our customer support team at:

Our customer service team is available Monday to Friday, from 9:00 AM to 5:00 PM AEST, and will be happy to assist you.

By making a purchase on our website, you acknowledge that you have read, understood, and agree to the terms of this Refund and Returns Policy. We strive to offer high-quality products and ensure a smooth and satisfying shopping experience for all of our customers.

AU Southern Cross Cosmetic Pty Ltd
Unit 406, 480 Pacific Highway
St Leonards, NSW 2065
Australia

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