At AU Southern Cross Cosmetic Pty Ltd, operating under the domain name sccaphle.com (referred to as “we,” “us,” or “our”), we value the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal data when you visit our website, purchase products, or engage in other services related to our Streetwear Knit Cap products.
Please read this policy carefully to understand how we process your information. By accessing or using our website, you agree to the terms of this Privacy Policy.
1. Information We Collect
We collect different types of personal information to process your orders and to enhance your shopping experience with us. The types of information we may collect include:
- Personal Identification Information:
When you make a purchase or register on our website, we may collect information such as your name, email address, phone number, shipping address, billing address, and payment information (credit card details, etc.). - Transactional Information:
We collect details of the products you purchase, along with the date and amount of the transaction, and any related returns or exchanges. - Usage Data:
We gather information about how you interact with our website, such as IP addresses, browser types, access times, pages viewed, and other statistics. This helps us optimize our website and services for you. - Cookies and Tracking Technologies:
We use cookies and similar technologies to personalize your shopping experience. This helps us remember your preferences, ensure the website functions properly, and provide targeted marketing.
2. How We Use Your Information
We use your information for various purposes, including:
- To Process Orders:
We need your personal and transactional data to process your purchases, fulfill your orders, and deliver the Streetwear Knit Cap products to your specified address. - Customer Service:
We use your contact details to respond to inquiries, provide updates on your order status, and address any concerns or issues you may have. - Improving User Experience:
We analyze usage data to understand how visitors use our website and improve its functionality and user interface. This also helps us tailor product recommendations to suit your interests. - Marketing Communications:
With your consent, we may use your contact information to send promotional materials, such as newsletters, updates on new product launches, or exclusive offers. You can opt-out of these communications at any time. - Legal Compliance:
We may use your data to comply with legal obligations, resolve disputes, or enforce our agreements.
3. How We Protect Your Information
We take the security of your personal information seriously. We implement a variety of technical, physical, and administrative measures to safeguard your data from unauthorized access, alteration, disclosure, or destruction.
- Data Encryption:
Your personal and payment information is encrypted using Secure Socket Layer (SSL) technology during transmission over the internet. - Access Control:
Only authorized personnel have access to personal data, and they are required to maintain confidentiality. - Secure Payment Gateways:
We use trusted and secure third-party payment processors to handle your payment transactions. We do not store your payment card details on our servers.
4. Sharing Your Information
We do not sell, rent, or trade your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers:
We may share your personal data with third-party service providers who assist in running our business, such as payment processors, shipping companies, and email marketing platforms. These providers are only authorized to use your data to perform services for us. - Legal Obligations:
We may disclose your information to comply with legal requests, including but not limited to, responding to subpoenas, court orders, or regulatory investigations. - Business Transfers:
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner. We will notify you of such changes and offer you an option to delete your account if desired.
5. Your Rights and Choices
As a customer, you have certain rights regarding your personal information:
- Access and Correction:
You can request access to the personal data we hold about you and ask us to correct any inaccuracies. - Deletion of Data:
You may request the deletion of your personal information, subject to legal obligations or legitimate business interests that require us to retain certain data. - Opt-Out of Marketing:
You can opt-out of receiving promotional communications from us by following the unsubscribe instructions in any email or by contacting us directly. - Cookies Management:
You can manage cookie settings through your browser settings. Please note that disabling cookies may impact your experience on our website.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, including legal, accounting, and reporting requirements.
7. International Transfers of Data
We may transfer your personal information to third-party service providers located outside of Australia. In such cases, we ensure that appropriate safeguards are in place to protect your data in compliance with Australian privacy laws.
8. Children’s Privacy
Our website is not intended for children under the age of 18. We do not knowingly collect or solicit personal information from children. If we become aware that a child under 18 has provided us with personal information, we will take steps to delete such data as soon as possible.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. When we make changes, we will update the “Effective Date” at the top of this page. We encourage you to review this Privacy Policy periodically to stay informed.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
AU Southern Cross Cosmetic Pty Ltd
Unit 406, 480 Pacific Highway
St Leonards, NSW 2065
Phone: 0455 890 888
Email: help@sccaphle.com
We are committed to resolving your privacy-related concerns and ensuring a safe and secure shopping experience.